[Tips] Select the Right Integrations for Your Organization

Among the best things about a cloud-based point of sale (POS) system is the open API capability. This means that you might select add-ons (partner integrations) to create a completely customized system.

Is customer loyalty a enormous priority for your small business? Find a loyalty partner who offers all you need and then some. Is online ordering a substantial part of your revenue stream? Thankfully there’s loads of online ordering partnerships that bring a little something different to the table (or should we say doorstep?) So you might find the best fit.

Guiding questions for identifying the Appropriate integrations

While it’s great to have choices, selecting the perfect integrations can be overwhelming. Whether you’re at the beginning of a partner search or you’ve narrowed it down to just a few contenders, here are five questions to ask yourself when purchasing third party integration into your point of sale.

  • Does the integration align with your own objectives?

Make certain a prospective partner’s offering leads you to your goal as opposed to distracting from it. For instance, if a exceptional customer experience is your main goal, does the integration improve the experience by building a individual’s time in your institution simpler, more enjoyable, or more memorable? Or does it leave room for possible frustrations, like a tabbed user interface, a possibly more ordering process, or superfluous steps for your customer?

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Integrations should remove burdens rather than add to them. Partner integrations that require more hardware, complex training, or a lot of workarounds in order to fulfill your needs are probably not the perfect fit.

The perfect integration should not ask you to multitask in order to handle this, either. In actuality, an ideal integration will completely own, manage, or automate part of your company so that you don’t have to devote time and focus to its operational details. If you’re uncomfortable delegating that process into the integration, that’s a sign it’s not a match.

  • Does the integration provide extraordinary customer support?

Even if the shoe fits just perfectly, there’s always a possibility of a hiccup. Make certain that your upcoming integration offers cohesive, relevant, and easy-to-access aid. Whether this means you’re working with the customer support team for your POS or reaching out to the integration spouse’s own support team, make sure they have renowned customer support. You will need to understand they can help you get back on your feet no matter what might emerge.

  • Is your enterprise worth the general investment?

Figuring out if the initial investment for a partner integration is in the budget is step one. After that, start looking into the long term costs of the integration. This means monthly or yearly recurring service costs, any update costs, training costs, and the cost of additional resources.

Will this integration need its own human resource to make sure it works smoothly? If so, is it worth the cost? Be certain the integration value far outweighs the tools needed to install and maintain it.

  • Is your partner a best-in-class alternate?

There are a good deal of integrations you may select from — such as loyalty, accounting, workforce management, printing, and payment processing, to name a few. As though that’s not overwhelming enough, you’ll find a lot of integration options within each category! However, some integrations are widely heralded as best-in-class solutions.

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