From improving transaction processing efficiencies into easing inventory tracking and much more, a retail company point of sale (POS
) system can play an important part in the success of your company. However, choosing the ideal retail business POS hardware and software demands
a strategic approach. Part I of the blog post, offers five steps for choosing retail company POS progra
1. Identify must-have features.
Do you require a solution that will make it possible for you to keep a database of customers and their tastes? Or, do you need automated order-generating capability? Or both? A fantastic place to start when assessing POS software is to record areas where your company is struggling. Common pain factors include payment processing which takes a long time, difficulty ensuring you have the perfect items in stock, lack of inventory visibility across multiple areas, and problems optimizing labour.
Start looking for retail company POS software which has the features that address your pain points.
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2. Research retail business POS applications other companies like yours are using.
Recognizing how POS software works (or does not ) in a similar business can help you narrow the field of options. Read reviews and talk to customers if possible. Do not limit your research to product attributes. You will also want to discover how hard the solution was to deploy and use, along with the support you can expect from the software vendor. By way of instance, ask if the vendor responds quickly if there’s a issue, and if software updates are provided regularly.
3. Narrow down your choices.
Make a brief list of the retail company POS software solutions and their vendors you believe will address your business’ needs. Check merchant references from the vendors for valuable viewpoints about their solutions. Besides talking with references, evaluate each vendor to make certain that it has a good base of customers, understands your business, and possesses a working knowledge of your business.
4. Evaluate vendor training and service.
Consider only those vendors offering installation, remote and onsite support, and data conversion (if you’ve got an existing POS system). Look into whether vendors provide training in a way that work with your company, such as onsite, in a training centre, or by training. Also find out whether the vendor offers support through a help desk, online chat, or other procedures.
5. Request a demo before making your choice.
You’ll most likely need to try out the software firsthand via a demo to ascertain whether it’s the ideal selection for your business. Start looking for short transaction times, an intuitive, user-friendly interface, and airtight information protection. Compare features of the software you’re thinking about side-by-side to draw comparisons that may assist you with your selection.
Following these steps can allow you to choose the ideal retail company POS applications — and make the process a bit more manageable. As soon as you’ve selected POS applications, your next task is to locate POS hardware. Stay tuned for Part II of this site to learn how to pick the best point of sale hardware for your organization.
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