*Estimates include VAT.
Ongoing costs include the POS software subscription, paper rolls for the receipt printer, and internet connectivity.
Let us break down the individual costs and address possible alternatives.
POS interface – tablet or touchscreen monitor
Today’s POS software asks a touchscreen interface of any sort rather than conservative money registers with physical button keys. A word of caution: many of the best cloud-based POS systems just work on iPad, not Android tablets or computers.
Businesses typically use one of the following:
- Touchscreen PC monitor with hard drive: £720-£1,320
- Custom supermarket-style displays: as high as £2,750
- iPad (regular or Air): £320-£600
- Android tablet: £70-£500
While touchscreen computers can already stand upright in a secure position, iPads and other tablets need a tablet stand at a till point to prevent theft and hold the tablet in the most ergonomic position for transactions. This can cost around £60-£240 with VAT.
iPad or Android tablet vs. custom-built touchscreens
There’s an advantage in utilizing off-the-shelf consumer devices like iPad or a Samsung tablet since the POS system is not hardcoded on the tablet. This means you can switch flexibly between compatible cloud POS — or opt to use the pill to get something else entirely.
Touchscreen PC monitors have different advantages: thieves don’t go for them as they do with iPad, and they are more sturdy for a POS environment. As an example, hospitality touchscreens are built to resist liquid splashing and regular cleaning.
It’s possible to use a Windows PC or Mac computer that is not touchscreen, but this relies on using a barcode scanner, mouse and keyboard for typing and clicking. You can find an iMac computer for #1050 including keyboard and mouse or MacBook Air for #950. Windows PCs can cost as little as #350 including keyboard and mouse.
We do not recommend Macs or non-touchscreen PCs for shops that need to process many products quickly. However, any computer works perfectly for backend functions like printing off end-of-day reports, analysing earnings or editing products in the stock library. These functions can usually be obtained on a computer away from the point of sale by the store manager in a web browser, but also on tablet or PC touchscreen browsers.
Also consider whether you need a customer-facing screen screen so customers can view the scanned prices or offers you’ve programmed. This can either be a consumer-grade tablet or purpose-built screen for point of sales — the latter can cost around #200, believe it or not.
The old, analogue cash registers with inbuilt cash drawer, physical keyboard and receipt printer can still be purchased for #100-#240, but modern cloud-based software is not compatible with this.
POS software – cloud-based or onsite installation
Suffice to say, you can’t use a touchscreen without the software! That’s an essential cost of a till, so let’s look at that pricing too.
POS systems today are mostly Software as a Service (SaaS) plans where you pay a subscription per month, quarterly, biannually or annually. The more you pay upfront, the lower the monthly cost. The price also depends on number of features, sector and level of customer support. You usually pay a licence per tablet or computer using the POS functions, so the more tills, the more you pay.
Hospitality POS software is usually more expensive, since it deals with complex orders, ingredients and coordination of table service. It’s common for food-and-drink businesses to pay around £50-£120 (including VAT) per month per till licence. The lower the price, the fewer features you get.
Retail systems are built for complex product inventories and vendor management, costing somewhere between £30-£110 (including VAT) per till licence. Again, the low-end prices generally refer to plans with the most basic functions you can get away with.
How POS software functions will affect cost (and ROI)
Regardless of sector, you may want to have certain business functions connected with the point of sale, for instance ecommerce, customer loyalty tools, payment integration and accounting tools. This can all cost extra as individually priced add-ons, or the POS system that already has it will be more expensive as a result.
Your return on investment (ROI) can be well worth a pricier POS system when it helps you save time and money, for example by automating stock orders when inventory is running low. For each feature, ask yourself: will this be valuable in my business?
Some POS providers still offer legacy EPOS systems that are not dependent on an internet connection. This requires a software installation on your computer or other onsite server, so you pay for the software and setup assistance upfront. This can cost around £600-£1,200 (VAT inclusive) depending on provider. Large shop chains can pay up to £10,000, so it also depends on the size of your store network.
A regular, secure cash drawer for any kind of store handling a decent amount of cash sells for £40-£120 including VAT.
Small shops might prefer a more compact cash drawer with an inbuilt receipt printer, which is what Star Micronics mPOP Bluetooth Printer and Cash Drawer is – this costs around £360 with VAT.
Most busy stores need a receipt printer, but what kind? There are portable and stationary options, the latter usually the cheapest. The most popular manufacturers of receipt printers are Star Micronics and Epson.
Stationary receipt printers are made for fixed till points. They cost between £120 and £420 with VAT depending on print speed, durability and design. Portable receipt printers cost between £200 and £600 including VAT.
Many restaurants also need kitchen printers that are specially designed to withstand the heat in this environment. These can cost around £240-£300 with VAT.
Card terminal and cost of payments
Card payments are a beast of its own with associated costs if you go with a traditional merchant service provider like Worldpay or Barclaycard Business. Let us start with the simple options first: mobile card readers without contract.
The cheapest terminals are card readers that work in conjunction with a mobile phone or tablet running a POS app, including iZettle Reader, SumUp Air, Square Reader and PayPal Here. They cost between £23 and £71 with VAT and have no contract, instead charging for card payments on a pay-as-you-go basis.
You can also get standalone card readers without contractual commitment, but these are pricier: SumUp 3G costs £83-£119 with VAT and myPOS Mini costs £143 including VAT.
Traditional terminals with inbuilt receipt printer are usually manufactured by Ingenico or Verifone. These cost more, typically between £240 and £720 including VAT, and then you have receipt rolls to factor into your everyday usage. You can buy a box of 20 card machine rolls for £7 on Amazon. Modern card machines don’t require ink, so you don’t need to pay for that.
If you want to secure the card machine onto a countertop, we recommend purchasing a card machine stand that fits with your terminal. These can each cost £24-£78 including VAT.
Merchant service providers usually prefer leasing card terminals, often with card processing fees as part of a subscription plan. For example, Worldpay rents out terminals for £17.50-£23 a month, with card fees added on top of that.
Barcode scanners also vary heavily in price, starting from £12 to £760 including VAT. A typical price range for a reliable retail scanner that can scan regular barcodes as well as QR codes is £30-£72 with VAT.
For £760 incl. VAT, you can get a high-performance, antibacterial scanner for healthcare environments where it is paramount it does not harbour any bacteria. There are scanners above this price, but these are mostly handheld inventory devices for logistical purposes or stocktake. Supermarket-style barcode technology can cost over £2k, but these are purpose-built designs that, for example, work below a table surface.
Some POS apps, such as iZettle Go and Lightspeed Retail, can scan barcodes directly through the application’s smartphone or tablet camera at no extra cost.
Internet and offline functionality
The ability to run the EPOS system if the internet is patchy or non-existent is a hidden cost many don’t consider at first, but your sales could be hit hard if you’re unprepared for it. There are different ways around it.
POS software that is 100% cloud-based won’t function when the internet is down. In that case, you need a backup WiFi connection that can connect to the POS software to avoid awkward scenarios where you can’t make sales or access important data.
This could be a smartphone set to “WiFi hotspot” mode so the POS tablet can connect to it (using the phone’s data plan). Or you can get a WiFi dongle that is independent of your local WiFi network, costing £5-£90 upfront as well as the ongoing data usage cost. You can also invest in WiFi boosters or extenders (£20-£180 each) to place strategically across your premises, to ensure all tills have the best chance of high-speed connectivity all day.
Hybrid POS system
You can also opt for a hybrid POS system, which allows you to use your browser cache to keep it going while it’s offline. You won’t sync with other tills in real time while offline (unless they are connected through a locally-hosted system), but you can keep using the till software on the individual devices. Ask the POS provider what functionality works offline, as this can vary a lot. For example, some apps do not allow you to log in if the internet is off, which could deem the in-app offline mode useless if you’re logged out.
Some hybrid systems are dependent on a separate server to work offline, for instance Lightspeed Restaurant requires the Lite Server costing around £500. TouchBistro provides a server (undisclosed cost) if you’re using more than one till in order to keep functions synced across tills during offline mode, but if you have just one iPad, the software uses the iPad’s own storage to run during internet downtime.
Although card payments can be accepted offline with some systems, it is not until you’re back online that the transaction can be approved by the card company. This means you don’t know for sure if those payments will be successful until the card machine is back online and can process the saved transaction details. You can get around this by buying a spare card machine that works independently from the POS system and runs on a 3G connection, such as myPOS Go costing ~£53 including VAT and shipping.
Hardware bundles and custom equipment
Now you know about the individual equipment components, you may be more confused about the overall cost. Would getting a standard hardware bundle sold by a POS provider be a better deal than getting the things individually? It can be, but not always.
Some providers let you negotiate quotes for custom setups, which is recommended for bigger stores and restaurants with multiple tills, self-service displays and so on. Often, this includes the software setup too, which can cost £5,000 for just a single till location from a premium service provider. Small, single-location businesses can easily get away with a standard hardware bundle, though, which they can add to at a later time.
Retail bundles with iPad, tablet stand, cash drawer, barcode scanner and receipt printer can cost £1,200-£1,440 including VAT. Hospitality bundles with iPad, tablet stand, receipt printer, kitchen printer and cash drawer are sold for the same price. Hardware bundles with a touchscreen PC monitor can cost around the same and higher (up to £2,000) for a single till setup.
Alternatively, you can go for custom-built POS equipment designed for the point of sale. For instance, Clover Station Point of Sale (POS) is an out-of-the-box card machine, barcode/QR scanner, tablet and receipt printer in one, costing around £860 for the POS station + £250 setup fee. Clover’s software is hardcoded on their POS terminals, built on an Android system for Clover users only, so you cannot use it for anything else.